Here’s a list of 20 common Microsoft Intune issues along with detailed questions and answers to help troubleshoot and resolve them:
1. Device Enrollment Failures
Q: Why is my device failing to enroll in
Intune?
A: Enrollment failures can occur due to:
- Licensing Issues: Ensure
the user has an appropriate Intune license assigned in Azure AD.
- Device Capability: The
device may not support MDM enrollment (e.g., outdated OS).
- Network Issues: Ensure
the device can communicate with Intune endpoints (check firewall rules).
- Existing Enrollment: The
device might already be enrolled in another MDM solution.
2. Intune Policies Not Applying
Q: Why are Intune policies not applying to
devices?
A: This can happen because:
- Assignment Issues: Policies
are not assigned to the correct user or device groups.
- Conflicts: Multiple
policies may conflict with each other.
- Sync Delays: Policies
can take up to 8 hours to sync. Force a sync from the device or Intune
portal.
- Device State: The
device may not be compliant or properly enrolled.
3. App Deployment Failures
Q: Why are apps failing to deploy via
Intune?
A: Common reasons include:
- Incorrect Packaging: Apps
must be packaged correctly (e.g., .msi or .intunewin format).
- Device Requirements: The
device may not meet app requirements (e.g., OS version, storage).
- Network Issues: The
device may not have internet access to download the app.
- Assignment Errors: The
app may not be assigned to the correct user or device group.
4. Compliance Policy Issues
Q: Why are devices not being marked as
compliant?
A: This can occur because:
- Policy Misconfiguration: The compliance policy may have incorrect settings
(e.g., requiring encryption when it’s not enabled).
- Device Non-Compliance: The device may not meet the policy requirements
(e.g., outdated OS, missing updates).
- Sync Delays: Compliance
status updates can take time to reflect in Intune.
5. Conditional Access Blocking Access
Q: Why are users being blocked by
Conditional Access policies?
A: This can happen because:
- Non-Compliant Device: The
device is not marked as compliant in Intune.
- Policy Misconfiguration: Conditional Access policies may be too
restrictive.
- Location or IP Restrictions: The user may be accessing resources from a
blocked location or IP range.
6. Intune Sync Issues
Q: Why is my device not syncing with
Intune?
A: Sync issues can occur due to:
- Device Offline: The
device may not be connected to the internet.
- Service Outages: Check
the Microsoft 365 Service Health dashboard for Intune outages.
- Sync Delays: Intune
sync can take up to 8 hours. Force a sync from the device or Intune
portal.
7. PowerShell Script Deployment Failures
Q: Why are Intune PowerShell scripts not
executing?
A: This can happen because:
- Script Errors: The
script may contain errors or may not be signed.
- Execution Policy: The
device’s PowerShell execution policy may block the script.
- Assignment Issues: The
script may not be assigned to the correct user or device group.
8. Windows Update Ring Issues
Q: Why are Windows updates not deploying
via Intune?
A: This can occur because:
- Policy Misconfiguration: The update ring may not be configured correctly.
- Device Connectivity: The
device may not be connected to the internet.
- Conflicts: Existing
update configurations on the device may conflict with Intune policies.
9. Device Wipe Failures
Q: Why is the Intune device wipe failing?
A: Wipe failures can occur due to:
- Device Offline: The
device may not be connected to the internet.
- Permissions: The
user initiating the wipe may not have sufficient permissions.
- Device State: The
device may already be wiped or in a state that prevents wiping.
10. Certificate Deployment Failures
Q: Why are certificates not deploying via
Intune?
A: This can happen because:
- Template Issues: The
certificate template may be misconfigured.
- Device Permissions: The
device may not have the necessary permissions to install the certificate.
- Network Issues: The
device may not be able to communicate with the certificate authority.
11. Endpoint Security Policy Issues
Q: Why are Endpoint Security policies not
applying?
A: This can occur because:
- Assignment Issues: Policies
may not be assigned to the correct groups.
- Conflicts: Multiple
security policies may conflict with each other.
- Sync Delays: Policies
can take time to sync and apply.
12. Autopilot Enrollment Failures
Q: Why is Autopilot enrollment failing?
A: This can happen because:
- Hardware Hash Issues: The
device’s hardware hash may not be uploaded to Intune.
- Profile Misconfiguration: The Autopilot profile may not be configured
correctly.
- Network Issues: The
device may not be able to communicate with Intune during setup.
13. Intune Reporting Delays
Q: Why is Intune reporting delayed?
A: Reporting delays can occur due to:
- Service Latency: High
latency in Intune service communication.
- Large Scale: Large
numbers of devices or policies can cause delays.
- Temporary Outages: Check
the Microsoft 365 Service Health dashboard for outages.
14. Device Compliance Reporting Issues
Q: Why is device compliance reporting
inaccurate?
A: This can happen because:
- Sync Delays: Compliance
status updates can take time to reflect in Intune.
- Policy Misconfiguration: Compliance policies may not be configured
correctly.
- Device Issues: The
device may not be communicating properly with Intune.
15. Intune Connector Issues
Q: Why is the Intune Connector not working?
A: This can occur because:
- Installation Errors: The
connector may not be installed correctly.
- Permissions: The
service account running the connector may not have sufficient permissions.
- Network Issues: The
connector may not be able to communicate with Intune or on-premises
resources.
16. Intune Group Policy Conflicts
Q: Why are Intune policies conflicting with
Group Policy?
A: This can happen because:
- Policy Overlap: Intune
policies and Group Policy Objects (GPOs) may have overlapping settings.
- Precedence Issues: GPOs
may take precedence over Intune policies in hybrid environments.
- Misconfiguration: Policies
may not be configured correctly in either Intune or Group Policy.
17. Intune App Protection Policy Issues
Q: Why are App Protection Policies not
applying?
A: This can occur because:
- Assignment Issues: Policies
may not be assigned to the correct user or app.
- App Version: The
app may not support the policy settings.
- Device Enrollment: The
device may not be enrolled in Intune (required for some policies).
18. Intune Role-Based Access Control (RBAC) Issues
Q: Why are users unable to perform actions
in Intune?
A: This can happen because:
- Insufficient Permissions: The user may not have the necessary RBAC roles
assigned.
- Role Misconfiguration: Roles may not be configured correctly.
- Scope Issues: The
user may not have access to the required scope (e.g., specific device
groups).
19. Intune Configuration Profile Issues
Q: Why are Configuration Profiles not
applying?
A: This can occur because:
- Assignment Issues: Profiles
may not be assigned to the correct user or device groups.
- Conflicts: Multiple
profiles may conflict with each other.
- Device Compatibility: The
device may not support the profile settings.
20. Intune Log Collection Issues
Q: Why am I unable to collect logs from
Intune?
A: This can happen because:
- Device Offline: The
device may not be connected to the internet.
- Permissions: The
user may not have sufficient permissions to collect logs.
- Log Collection Misconfiguration: Log collection settings may not be configured
correctly.
These issues and
solutions should help you troubleshoot common Intune problems. Always ensure
you have the latest updates and documentation from Microsoft, as the service is
frequently updated.