Here’s a list of 20 common Microsoft Autopilot interview questions and answers along with detailed.
1. Autopilot Device Not Found
Q: Why does Autopilot say "Device Not Found"?
A: This error occurs when:
- The device’s hardware hash is not uploaded to Intune.
- The device is not registered in Azure AD.
- There is a mismatch in the device’s serial number or hardware hash.
2. Autopilot Profile Not Applying
Q: Why is the Autopilot profile not applying during device setup?
A: This could happen because:
- The device is not assigned an Autopilot profile in Intune.
- The device’s hardware hash is not properly uploaded or matched.
- The profile is not configured correctly (e.g., missing settings).
3. Autopilot Stuck at "Setting Up"
Q: Why is Autopilot stuck at the "Setting Up" screen?
A: This is often caused by:
- Network connectivity issues.
- Delays in Azure AD or Intune service responses.
- Misconfigured policies or profiles.
4. Autopilot White Glove Fails
Q: Why does Autopilot White Glove fail?
A: White Glove failures can occur due to:
- Missing or incorrect drivers.
- Network issues during pre-provisioning.
- Insufficient permissions for the technician account.
5. Autopilot Hybrid Join Fails
Q: Why is Hybrid Azure AD Join failing during Autopilot?
A: This can happen because:
- Misconfigured on-premises AD Connect sync.
- Network issues between on-premises AD and Azure AD.
- Missing or incorrect certificates.
6. Autopilot Self-Deploying Mode Fails
Q: Why is Autopilot Self-Deploying Mode failing?'
A: This can happen because:
- The device does not support self-deploying mode (requires TPM 2.0).
- Misconfigured Autopilot profile.
- Network or service connectivity issues.
7. Autopilot Enrollment Status Page (ESP) Stuck
Q: Why is the ESP stuck during Autopilot setup?
A: This can happen because:
- A required app or policy is taking too long to install.
- Network latency or connectivity issues.
- Misconfigured ESP settings (e.g., timeout values).
8. Autopilot TPM Issues
Q: Why is Autopilot failing due to TPM issues?
A: This can happen because:
- The device does not have TPM 2.0.
- The TPM is not initialized or cleared.
- TPM attestation fails due to network or service issues.
9. Autopilot Device Reset Fails
Q: Why is Autopilot device reset failing?
A: This can happen because:
The device is not enrolled in Intune.
- Network connectivity issues.
- Misconfigured reset policies.
10. Autopilot Language and Region Issues
Q: Why are language and region settings incorrect during Autopilot?
A: This can happen because:
- The Autopilot profile is not configured with the correct language and region settings.
- The device’s default settings override the profile.
11. Autopilot User-Driven Mode Fails
Q: Why is Autopilot User-Driven Mode failing?
A: This can happen because:
- The user does not have the necessary permissions.
- Network or service connectivity issues.
- Misconfigured Autopilot profile.
12. Autopilot Device Renaming Fails
Q: Why is device renaming failing during Autopilot?
A: This can happen because:
- The renaming policy is not configured correctly.
- The device does not have the necessary permissions.
- Network or service connectivity issues.
13. Autopilot Network Issues
Q: Why is Autopilot failing due to network issues?
A: This can happen because:
- The device cannot reach Autopilot or Intune endpoints.
- Firewall or proxy settings block required URLs.
- Network latency or instability.
14. Autopilot Profile Assignment Issues
Q: Why is the Autopilot profile not assigned to a device?
A: This can happen because:
- The device is not imported into Autopilot.
- The profile is not assigned to the correct group.
- There is a delay in profile assignment.
15. Autopilot Device Already Enrolled
Q: Why is Autopilot failing because the device is already enrolled?
A: This can happen because:
- The device was previously enrolled in Intune or another MDM solution.
- The device was not properly wiped before re-enrollment.
- The device is still registered in Azure AD.
16. Autopilot OOBE (Out-of-Box Experience) Issues
Q: Why is Autopilot failing during the OOBE phase?
A: This can happen because:
- The device cannot download the Autopilot profile.
- The user cannot sign in due to Azure AD or network issues.
- The OOBE process is interrupted by misconfigured settings.
17. Autopilot Device Not Showing in Intune
Q: Why is the Autopilot device not showing in Intune?
A: This can happen because:
- The device’s hardware hash was not uploaded correctly.
- The device is not registered in Azure AD.
- There is a delay in Intune syncing.
18. Autopilot Deployment Mode Not Supported
Q: Why is Autopilot deployment mode not supported on my device?
A: This can happen because:
- The device does not meet hardware requirements (e.g., TPM 2.0).
- The device is not running a supported version of Windows.
- The Autopilot profile is misconfigured.
19. Autopilot App Installation Failures
Q: Why are apps failing to install during Autopilot?
A: This can happen because:
- The app is not assigned to the correct user or device group.
- The device does not meet app requirements (e.g., OS version).
- Network issues prevent the app from downloading.
20. Autopilot Timeout Issues
Q: Why is Autopilot timing out during setup?
A: This can happen because:
The ESP timeout settings are too short.
- Network latency delays app or policy installation.
- The device is unable to communicate with Intune or Azure AD.